Effective communication is key to our ability to deliver world-class health care, whether you’re at the bedside or in a support role. In this episode of Lunch with Dr. Coopwood, Director of Compensation and Human Resources Information Systems Mike Richardson shares his secrets to success for the premier value of “Communicate, Communicate, Communicate:” Be clear, honest and consistent; pick up the phone or talk face-to-face rather than sending an email; and show your colleagues grace if they don’t respond immediately.